Sodexo partners with LifeWorks to bring work-life value to its employees

Published by: LifeWorks,

Sodexo, Inc. is a leading Quality of Life services company in the U.S., Canada and Mexico with $8.8 billion in annual revenue. It provides on-site services, benefits and rewards services, and personal and home services to improve customers’ well-being and performance. Sodexo serves more than 15 million customers daily in corporations, health care, long term care and retirement centers, schools, college campuses, government and remote sites.

 

LifeWorks provides a high impact, low cost service to our employees. We as a company win by providing that kind of program, and all of our families win by having access to a program like that.”Suzanne Greenlee, Director of Human Resources and Benefits at Sodexo

The bottom line

  • LifeWorks Employee Assistance Program (EAP), work-life and health coaching solutions allow Sodexo to demonstrate its commitment to an engaged workforce.
  • Sodexo leadership knows they are providing the resources their employees need to stay healthy and productive.
  • LifeWorks’s Value Dashboards provide Sodexo the data it needs to clearly and easily understand the benefits, ROI and program performance offered by LifeWorks.
    Company background

Sodexo, Inc. is a leading Quality of Life services company in the U.S., Canada and Mexico with $8.8 billion in annual revenue. It provides on-site services, benefits and rewards services, and personal and home services to improve customers’ well-being and performance. Sodexo serves more than 15 million customers daily in corporations, health care, long term care and retirement centers, schools, college campuses, government and remote sites.

The challenge

Sodexo management recognized the stress and pressure their employees are constantly under in the service industry. Sodexo employees are typically in customer-facing positions requiring long hours and flexible attitudes. This environment often makes it challenging for employees to obtain the right balance between their work and home life.

Additionally, Sodexo’s employee population is dispersed across North America and is highly diverse. (Sodexo has received numerous diversity awards including a number 1 ranking on the Diversity Inc. Top 50 Companies list in 2013.) Sodexo leaders knew that they couldn’t accept a one-size- fits-all approach to their employees’ wellness needs.

The solution

Sodexo uses LifeWorks for a whole range of work-life services — whether it is in crisis situations, such as coping with and recovering from natural disasters, or helping employees evaluate services, such as those for elder or dependent care. Ceridian consultants, including those who are multilingual, are available to Sodexo employees 24 hours a day, 7 days a week.

The feedback we’ve received from employees and managers has been overwhelmingly positive. Everyone loves that the service is free and confidential. And a huge part of it is that the people at LifeWorks are knowledgeable, helpful and empathetic. That’s the kind of person you want to talk to when you’re going through a difficult situation.
Suzanne Greenlee, Director of Human Resources and Benefits at Sodexo

In a high-turnover industry like food service, providing the right benefits for employees was a priority for Sodexo, especially when it came to managing engagement and retention. By leveraging Ceridian’s Value Dashboard tool, which provides the company with usage and ROI data for LifeWorks, company leaders can quickly and easily see the value LifeWorks provides its diverse employee base.

The tool has been especially helpful for Greenlee who needed something she could show leaders that wasn’t an overwhelming 30-page report.

The Value Dashboards have been a tremendously valuable tool for us. I’m able to show executives at-a-glance our greater than 30 percent utilization rate that’s been sustained over the years.”
Suzanne Greenlee, Director of Human Resources and Benefits at Sodexo

Though Sodexo may routinely evaluate its vendors for various programs and services, they consider LifeWorks to be in a league of its own. According to Greenlee, “We’ve stayed with LifeWorks because we really see this as a strategic partnership. It’s not a vendor I’m working with, it’s a partner, and we’re working together to find the right solution for our employees.”

Make your employees feel loved