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Mental Well-being: Feel Supported with a Modern Employee Assistance Program

Enhance your existing Employee Assistance Program (EAP) and support 100% of your employees. Use your existing budget to transform your EAP into a well-being program that encourages your people to approach their health proactively – whatever life throws at them.

What is an Employee Assistance Program?

Otherwise known as an EAP, an Employee Assistance Program is a scheme which an employer can implement to help their workers to relieve personal problems, including personal or work-related issues, otherwise capable of risking their health, well-being or job performance. While different EAPs can offer different services, these programs typically offer free access to assessments and counseling. This is the case with the LifeWorks-offered Employee Assistance Program, which gives its users immediate access to thousands of Masters-level professionals. Right around the clock, the EAP lets users attend private, virtual counseling sessions with our network of clinical counselors through video, live chat, telesupport and online groups. Employees can also reach advisers on work and life issues such as financial, legal and retirement matters.

An EAP is inherently flexible, allowing your staff to receive assistance ranging from urgent responses for onsite traumatic incidents to well-being content, including videos, podcasts and interactive programs, for users to consume at their preferred pace. For employees, the appeal of an EAP is being able to receive the guidance they need without the potentially uncomfortable process of notifying you, the employer. Your staff can improve their well-being in a confidential manner that meets their needs and preferences, while warding off risks to their productivity, like absenteeism or sick leave.

What does the EAP help with?

Access to 24/7
best-in-class and specialist counseling

Give your employees immediate access to specialized professionals in counseling, social work, human services and psychology. They can all gain access to the LifeWorks network of thousands of master’s level counselors and affiliates.

Multiple counseling modalities

63% of new users through our 24/7 instant chat with a clinical counselor would not have reached out through traditional methods.

Offer immediate access to an EAP counselor through live chat, text and email. Confidential and secure virtual counseling sessions with members of our professional network include:

Support for Work and Life issues

Provide your employees with support from specialists in financial and legal, child care and elder care, future planning and debt support, retirement and many more.

Help people leaders in dealing with anything from workplace conflict and employee lay-offs to change management through manager support.

Drive engagement with digital well-being content

Empower your employees with personalized well-being content including videos, podcasts, articles, online toolkits and interactive programs.

  • Recommendations based on health risks
  • Full search capabilities

Quickly respond to critical incidents

Receive onsite critical incident support for you and your employees during times of trauma or crisis. Our wide-ranging approach provides stabilization and reduces stress associated with incidents of trauma or violence.

Results of engaging with our EAP

Frequently Asked Questions about our EAP

How does the EAP work?

Helping employees to deal with problems that could be affecting them both inside and outside of the workplace, the EAP initially works by providing a professional assessment of which kind of support the individual concerned would most benefit from.

Following this assessment, the employee may be referred to a counseling service, referred to another professional affiliate, and continue receiving the ongoing specialists support that they need to work through their difficulties.

What does the EAP offer?

The EAP  lets users utilize free counselling. Whether the participant’s mental health issue has resulted from a personal, family or workplace problem, the counselor can talk through the issue and refer them to other counselling professionals if necessary.

If one of your employees has become affected by a critical incident, such as a relationship, marital or parent/child conflict resulting in trauma or violence, the EAP allows for a quick response.

What are the benefits of an EAP?

Research shows that, when EAP programs are utilized, the employee benefit can be immense. With quick access to counseling, employees can overcome a wide range of workplace issues, such as stress, depression, and anxiety, in the workplace.

However, if underlying issues are also impacting work, such as grief, relationship issues, worries about finances and the future, the employee can also access the right support to deal with the issue – without worrying about paying for a professional service.

What does an EAP cover?

With the Employee Assistance Program you can support every single one of your employees. This is because the scheme will encourage workers to take a proactive approach to mental wellness.

The objective of an EAP is to ensure that issues inside or outside of the workplace do not adversely affect employees’ productivity. Therefore, professionals from various fields, including social work, human services, and psychology, are available. Through the counselling service, users can also be referred to doctors or legal and financial resources as deemed appropriate.

Is the EAP confidential?

EAP services are confidential. The EAP doesn’t let an employer or anyone else know that anybody has called unless consent and written permission have been given. No manager, supervisor, not even a partner or spouse is notified. The only exception to this rule of confidentiality is if the EAP consultant learns that someone is at risk of self-harm or of harming others. In this case, the consultant may be required to report the situation to the appropriate authorities.

Is the EAP easy to use?

Contacting the EAP is easy – all anybody has to do is simply call the toll-free telephone number. When your employees call the EAP, they must be prepared to give their name, address, and the name of your organization. Their name and any other identifying information will be kept confidential. Your employee’s name is important because it allows the EAP consultant to identify the specific type of service an employer is providing along with other important benefit-related information. Return calls can be arranged at the discretion of the employee. The EAP consultant will discuss their needs and concerns, listening to and professionally assessing the situation. Depending on their situation, the EAP consultant may:

  • work with your people and help them make a plan to resolve their issues or concerns
  • refer them to a support group
  • guide them to helpful resources in their community
  • refer them to a specialist or local counselor for ongoing counseling
  • help them navigate the EAP website for informative online content

Is the EAP free for employees?

The EAP service is provided at no cost to the employee. However, if an employee accepts a referral to services outside the EAP, you as the employer may be responsible for any associated costs. The EAP consultant will work with employees to find the most appropriate and cost-effective help to address their needs. Your employees can be reassured that if they are going through a difficult time, help is only ever a phone call away.

Make your employees feel loved